Ways to redeem is where you set up how customers use their loyalty points. Open Loyalty > Ways to redeem in the JeriCommerce admin to manage these options.

Your plan includes up to 2 redemption options on Free, 5 on Growth, and unlimited on Advanced and Enterprise. Upgrade your plan if you need more redemption options than your current plan includes.

Looking to send a discount without asking a customer to spend points? Use Coupons instead. Coupons have their own section under Loyalty > Coupons.

Choose How Customers Spend Points

Click Add redemption option and choose one of two types:

Fixed reward

Set a point cost for a specific benefit, such as 500 points for a 5 EUR discount or 1,000 points for free shipping.

Points as cash

Set the value of the points and let customers choose how many to spend, within your limits and their available balance. For example, every 100 points could be worth 1 EUR off.

Points as cash gives customers a discount. It does not pay out cash or create native Shopify Store Credit.

The redemption option type cannot be changed after creation. Choose the type before setting up the reward.

Set Up Your Redemption Option

1

Add a redemption option

Go to Loyalty > Ways to redeem, click Add redemption option, and choose Fixed reward or Points as cash.

2

Describe the reward and set its point cost

For a fixed reward, set Points cost under Redeem cost. For Points as cash, use Points value to set the conversion and redemption limits. Add your image under Image and the customer-facing title and description under Content.

3

Choose who can see and redeem it

Set visibility and redemption conditions separately. For example, everyone can see a reward while only customers in a specific VIP segment can claim it.

4

Attach the discount

For a fixed reward, use Associated discounts to create a Shopify discount or upload your own codes. Points as cash uses the Discount code section and requires an on-demand Shopify discount with the Fixed amount discount type.

The reward setup guide covers the fields, limits, and customer experience in detail. Use the discounts guide for discount types, eligible products, expiry, and code generation. Discounts are the benefit behind a reward or coupon, not another way to earn or spend points.

Help Customers Find Their Rewards

Customers can redeem eligible rewards through your Loyalty Hub and loyalty web app, including links from their wallet pass. You can also offer redemption through the Shopify POS extension or checkout rewards extension.

Set up available reward notifications or Klaviyo reward reminders to help customers discover rewards they can claim.

Gift cards are managed separately

Manage gift card campaigns under Campaigns > Gift Cards, rather than Ways to redeem. To send a gift card through an automation, use the Send gift card action in Shopify Flow.