Real-Time Tier Updates ¶
When customers make purchases or earn points, their tier status is updated automatically.
What Happens When Points Change ¶
Tier updates follow a three-step internal process:
- Points Update: Both the current tier points and the carry tier points increase (or decrease).
- Tier Recalculation: The system checks if the new points qualify the customer for a different tier.
- **Tier Change (if applicable):**Customer's tier is updated to the new level.
- The change date is recorded.
- A Tier Status Changed notification is sent when the program and customer notification settings allow it.
- The customer's digital wallet pass is automatically refreshed, even when notification copy is disabled.
Example: Customer Upgrades Tier
A customer is Bronze with 800 Tier Points. They make a purchase worth 500 points.
After Purchase: Their Tier is updated to Silver because 1,300 points $\ge$ 1,000 points. The customer receives a notification: "Congratulations! You've reached Silver status!".
Tier Status Changed Notification ¶
JeriCommerce automatically notifies customers when their tier status changes.
When the Notification is Sent ¶
The notification is triggered in two specific scenarios:
- Upgrade: Immediately when a customer upgrades to a higher tier through purchases.
- Recalculation Change: During the annual Recalculation process if the customer’s tier changes (either up or down).
What Customers Receive ¶
After a tier change, customers may receive:
- An updated wallet pass showing the new tier status.
- A push notification when the program and customer settings allow it.
- An optional email notification when the program setting allows it.
The default message is: "Your status level has changed, you're now {{tierStatus}}".
What Does NOT Trigger Notifications ¶
The system will not send a notification in the following cases:
- Points earned that do not change the customer's tier level.
- Recalculation that maintains the customer's same tier status.
- Points removed for reward redemptions (since these actions do not affect tier status).
Next Guide: To understand how the system manages periodic reviews and prevents constant tier resets, please see Tier Recalculation Cycles and Maintenance.